Last Updated:05/05/2026
At boardinggate.io, we take your privacy seriously. This Privacy Policy explains how we collect, use, and share information when you use our website and services (the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use the Services.
A. Information you provide
Depending on how you use the Services, this may include:
- Account information: such as your name and email address (if you create an account)
- Preferences and inputs: such as responses to any forms/quiz, saved preferences, or travel/boarding-related details
- Generated content: such as itineraries, plans, or other content you create using the Services
- Communications: information you send us when you contact support or submit questions
B. Information collected automatically
When you visit or use the Services, we may collect:
- Device and usage data: such as IP address, browser type, pages viewed, and approximate location
- Log data: such as timestamps and referring pages
- Diagnostics/technical data: such as error logs and performance metrics
C. Payment information (if applicable)
If you make purchases through the Services, billing details may be processed by payment processors. We generally do not store full payment card details.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Services
- Generate content or recommendations based on your inputs and preferences
- Personalize your experience
- Communicate with you, including transactional emails and support communications
- Improve, test, and monitor the Services for performance and security
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our terms
Where required by law, we process personal information based on consent, legitimate interests, or other applicable legal bases.
3. Information Sharing
We do not sell, trade, or rent your personal information.
We may share information in the following circumstances:
- Service providers (processors): Trusted vendors that help us operate and secure the Services (e.g., hosting, analytics, email delivery, customer support)
- Legal and safety reasons: If we believe disclosure is necessary to comply with law, respond to lawful requests, or protect the rights, safety, and security of boardinggate.io, our users, or others
- Business transfers (if applicable): In connection with a merger, acquisition, or sale of assets, information may be transferred subject to applicable legal protections
Service providers are required to handle personal information in a manner consistent with this Privacy Policy and applicable law.
4. Data Retention
We retain personal information:
- As long as necessary to provide the Services, maintain accounts, and support your use of the platform
- For as long as required by law
- Until you request deletion, where applicable
You may request deletion of your data by contacting us at info@boardinggate.io.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Operate and improve the Services
- Remember preferences
- Understand usage and performance (e.g., analytics)
You can control cookies through your browser settings. If you block cookies, some parts of the Services may not function properly.
6. Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
7. Children’s Privacy
The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at info@boardinggate.io.
8. Your Privacy Rights (depending on your location)
Depending on where you live, you may have rights such as:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Objection to certain processing
- Restriction of processing
- Portability of certain data
- Withdrawal of consent (where processing is based on consent)
To exercise these rights, contact us at info@boardinggate.io. We may need to verify your identity before fulfilling requests.
9. International Data Transfers (if applicable)
Your information may be processed in countries other than your own. We take steps intended to ensure that transfers and processing are protected in accordance with applicable privacy laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the Last Updated date.
11. Contact Us
If you have any questions about this Privacy Policy, contact us at info@boardinggate.io or through our Contact Us page on boardinggate.io.